Terms of service

Last updated: October 30, 2026

1. Who we are and scope

These Terms of Service (the "Terms") govern your use of https://damascus-knife.com (the "Site") and every purchase you make on it. The Site is operated by Chmouel MAZOUZ, entrepreneur individuel (EI), a French sole proprietorship, doing business as Damascus Knife ("we", "us", "our"), 4 rue des Trois Soeurs, 93220 Gagny, France. Our full details are in our contact page.

These Terms incorporate our Shipping Policy, our Return & Refund Policy and our Privacy Policy. Please read them before ordering. By placing an order, you agree to these Terms.

2. Eligibility: adults 18+ only

Our products are kitchen knives. They are sold to adults aged 18 and over only. By placing an order, you represent that you are at least 18 years old and that the person who will receive the order is an adult. We may cancel any order if we have reason to believe it was placed by, or is intended for, a minor. You are responsible for complying with the laws of your state and locality regarding the possession, transport and carrying of knives.

3. Products: culinary use only

We sell Japanese-style Damascus steel kitchen knives (such as chef/gyuto, santoku and nakiri shapes). "Japanese-style" refers to the blade shape and design; it is not a statement about where the products are made. Our knives are designed and sold for culinary use only (food preparation). Any other use is at your own risk and is excluded from our warranty.

We try to describe and display products as accurately as possible. The Damascus pattern may differ slightly from one knife to another and from the photos, and colors may vary depending on your screen.

4. Orders and acceptance

  • You can place an order as a guest; no account is required.
  • Before you pay, the checkout shows the products, the total price, any applicable sales tax and the shipping cost (free).
  • After you place your order, we send you an order confirmation email. This email confirms that we have received and accepted your order, and the sale contract is formed at that point.
  • We may refuse or cancel an order, in whole or in part, in limited cases: the product is unavailable, the price or description shown was clearly wrong, we suspect fraud, or the age requirement in Section 2 is not met. If we cancel, we notify you by email and refund in full any amount you paid for the cancelled items, to your original payment method.

5. Prices, import duties and sales tax

  • All prices are in U.S. dollars (USD).
  • Prices include all U.S. import duties and customs fees. You will not be asked to pay any duties, customs fees or other charges on delivery.
  • State and local sales tax is added at checkout where applicable, based on your delivery address. The checkout shows the exact amount before you pay.
  • Standard tracked shipping to the United States is free.
  • The price charged is the price shown at checkout when you place your order. We may change prices at any time, but changes do not affect orders we have already accepted.

6. Payment

We accept credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Shop Pay and PayPal, as offered at checkout. Card, Apple Pay and Shop Pay payments are processed by Shopify Payments (Stripe); PayPal payments are processed by PayPal under its own terms. Your payment method is charged when you place your order. Payments are encrypted (SSL) and may be authenticated with 3-D Secure. We never see or store your full card number.

7. Shipping

Processing times, transit times, tracking and what happens in case of delay are set out in our Shipping Policy. We comply with the FTC Mail, Internet, or Telephone Order Merchandise Rule: if we cannot ship within the stated time, we will notify you and offer you the option to cancel for a full refund.

8. Cancellations, returns and refunds

You may return products within 30 days of delivery under the conditions of our Return & Refund Policy. To cancel an order or start a return, use our page Cancel an order or start a return or email us at support@damascus-knife.com.

9. Implied warranties

We do not disclaim or limit the duration of any implied warranties (including the implied warranties of merchantability and fitness for a particular purpose) that apply to the products you buy from us under the law of your state.

Separately, and only to the extent permitted by law, the Site itself and its content (text, guides, images) are provided "as is" and "as available". We do not guarantee that the Site will be uninterrupted or error-free. This paragraph does not apply to the products you buy.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential damages (such as loss of profits or loss of use) arising from your use of the Site or of our products, and our total liability for any claim relating to an order is limited to the amount you paid for that order.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, for fraud or intentional misconduct, or your rights under our warranty and any implied warranties. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

11. Product safety and knife handling

Our knives are very sharp. Please follow these precautions:

  • Keep knives out of the reach of children. Never let a child use or handle them.
  • Always cut on a stable cutting board (wood or plastic), away from your fingers. Never try to catch a falling knife.
  • Do not use the knife to cut bones, frozen food or hard shells, and do not twist, pry or use it as a screwdriver or can opener. This can chip or break the blade.
  • Wash by hand with mild soap, rinse and dry immediately. Do not put the knife in a dishwasher and do not leave it soaking in water.
  • Store the knife in a block, on a magnetic strip, or with a blade guard. Do not leave it loose in a drawer.
  • Sharpen with appropriate tools (for example a whetstone). Improper sharpening can damage the blade.
  • Carry and transport knives in compliance with your local laws.

12. Reviews

  • We publish only genuine reviews from verified buyers, that is, customers who actually bought the product on our Site.
  • We do not write, buy or copy reviews from other websites, and we do not post reviews from our owner, staff or relatives presented as customer reviews.
  • We do not offer compensation or incentives in exchange for positive reviews, and we do not suppress or hide reviews because they are negative.
  • We may refuse to publish, or remove, reviews that contain unlawful, offensive or personal content, or that are unrelated to the product. These criteria apply equally to positive and negative reviews.
  • By submitting a review, you confirm it reflects your own honest experience and you grant us a non-exclusive, royalty-free license to display it on the Site.

13. Intellectual property

The Site and its content (texts, photos, logos, trade names, layout) are protected by intellectual property laws and belong to us or to their respective owners. You may not copy, reproduce or reuse them without our prior written permission, except for personal, non-commercial use.

14. Use of the Site

You agree not to misuse the Site, including by placing fraudulent orders, interfering with its security or operation, or using automated means to scrape its content.

15. Governing law

These Terms are governed by applicable U.S. federal law and by the laws of the U.S. state to which your order is delivered, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Nothing in these Terms deprives you of the protection of mandatory consumer protection laws of your state of residence.

16. Disputes

  • Contact us first. Most issues can be solved quickly. Please email us at support@damascus-knife.com or call us, and we will do our best to resolve your concern within a reasonable time.
  • Small claims. You may bring a claim in the small claims court of your county or city, if your claim qualifies.
  • Courts. Otherwise, any dispute may be brought before any court that has jurisdiction under applicable law, including the courts of your state of residence.
  • These Terms do not contain any mandatory arbitration clause or class action waiver.

17. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the version published on the Site when you placed it. The date of the latest update is shown at the top of this page.

18. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.

19. Contact

  • Business: Chmouel MAZOUZ, entrepreneur individuel (EI), a French sole proprietorship, doing business as Damascus Knife
  • Address: 4 rue des Trois Soeurs, 93220 Gagny, France
  • Email: support@damascus-knife.com
  • Phone: +33 6 95 76 14 24 (from the U.S., dial 011 33 6 95 76 14 24), Monday to Friday, 9:00 a.m. to 6:00 p.m. Paris time (approximately 3:00 a.m. to 12:00 p.m. U.S. Eastern Time)
  • Contact form: /pages/contact

We reply within 24 business hours.