Privacy policy
Last updated: October 30, 2026
This Privacy Policy explains how Chmouel MAZOUZ, entrepreneur individuel (EI), a French sole proprietorship, doing business as Damascus Knife ("we", "us", "our"), collects, uses and shares personal information when you visit https://damascus-knife.com (the "Site") or buy from us. It also explains your privacy rights and how to exercise them.
Do Not Sell or Share My Personal Information: you can opt out at any time on our page Do Not Sell or Share My Personal Information. We also honor Global Privacy Control (GPC) signals (see Section 7).
1. Who is responsible for your data
Chmouel MAZOUZ, entrepreneur individuel (EI), a French sole proprietorship, 4 rue des Trois Soeurs, 93220 Gagny, France. Email: support@damascus-knife.com. Phone: +33 6 95 76 14 24 (from the U.S., dial 011 33 6 95 76 14 24).
2. Personal information we collect
| Category | Examples | Source |
|---|---|---|
| Identifiers and contact details | Name, email address, postal address, phone number | You (checkout, contact form, return form, newsletter) |
| Order and commercial information | Products bought, order number, amounts, order history, returns and warranty claims | You and our systems |
| Payment information | Payment method type, last digits of the card, transaction status. Full card numbers are handled by our payment processor, not by us. | Shopify Payments / Stripe |
| Delivery information | Shipping address, tracking number, delivery status | You and carriers |
| Communications | Emails, messages, photos you send us (for example for a damaged item or warranty claim) | You |
| Internet and device information | IP address, browser and device type, pages viewed, referring site, approximate location derived from IP, cookie and pixel identifiers | Automatically, through cookies and similar technologies on the Site |
| Inferences | Shopping interests used for advertising audiences | Derived from your activity on the Site |
| Age confirmation | Your confirmation that you are 18 or older | You, at checkout |
We do not collect sensitive personal information (such as Social Security numbers, health data or precise geolocation) and we do not use personal information to make decisions that produce legal or similarly significant effects about you.
3. How we use your information
- To process and deliver your orders, send order confirmations and tracking information, and handle cancellations, returns, refunds and warranty claims.
- To process payments and prevent fraud.
- To answer your questions and provide customer service.
- To send you marketing emails, only if you subscribed. You can unsubscribe at any time using the link in each email.
- To measure Site traffic and improve the Site (analytics).
- To show you our ads on other websites and platforms and to measure their performance (advertising).
- To comply with legal obligations (for example accounting and tax obligations) and to establish or defend legal claims.
4. Service providers and tools we use
| Provider | Purpose |
|---|---|
| Shopify | Hosting of the Site, online store platform, checkout, order management |
| Shopify Payments / Stripe | Payment processing and fraud prevention |
| PayPal | Payment processing, if you choose PayPal |
| Google Analytics 4 | Site traffic and usage statistics |
| Google Ads and Google Merchant Center | Displaying our products and ads on Google services, measuring conversions |
| Meta (Facebook / Instagram) Pixel and Conversions API | Displaying our ads on Facebook and Instagram, building advertising audiences, measuring conversions |
| Email service provider (Shopify Email or Klaviyo) | Order-related emails and newsletter |
| Carriers and our logistics partner | Preparing and delivering your orders, tracking |
Third parties such as Google and Meta may collect information about your online activities over time and across different websites when you use our Site.
5. How we share personal information
- Service providers listed above, who process data on our behalf to provide their services.
- Advertising partners (Google, Meta), through cookies, pixels and the Conversions API, for targeted advertising and measurement, unless you opt out.
- Authorities and legal requirements: when required by law, to respond to lawful requests, or to protect our rights, customers or others (for example, fraud prevention).
- Business transfer: if our business is sold or transferred, to the acquirer, subject to this policy.
We do not sell your personal information for money. However, our use of advertising cookies and pixels (Google, Meta) may be considered a "sale" or "sharing" of personal information, or "targeted advertising", under some U.S. state privacy laws. You can opt out as described below.
6. Cookies and similar technologies
We use cookies, pixels and similar technologies that are necessary for the Site to work (cart, checkout, security), and, where permitted, analytics and advertising cookies. You can manage your preferences through our cookie banner where it is displayed, through your browser settings, or by using our opt-out page. Blocking necessary cookies may prevent the Site from working properly.
7. Do Not Sell or Share, Global Privacy Control and Do Not Track
- Opt-out link: visit Do Not Sell or Share My Personal Information to opt out of the sale or sharing of your personal information and of targeted advertising.
- Global Privacy Control (GPC): if your browser or extension sends a GPC signal, we treat it as a valid request to opt out of the sale or sharing of personal information and of targeted advertising for that browser or device.
- Do Not Track: there is no common standard for "Do Not Track" browser signals; other than GPC, we do not currently respond to them.
8. Your privacy rights
Depending on your state of residence (for example California, Virginia, Colorado, Connecticut, Texas, Oregon and other states with consumer privacy laws), you may have some or all of the following rights:
- to know and access the personal information we hold about you, and to receive a copy in a portable format;
- to correct inaccurate personal information;
- to delete your personal information;
- to opt out of the sale or sharing of personal information, targeted advertising and profiling;
- to appeal our decision if we refuse your request;
- not to be discriminated against for exercising your rights.
We honor these requests from all U.S. customers, regardless of whether your state's law applies to us.
How to make a request
- Email support@damascus-knife.com with the subject "Privacy request", or call +33 6 95 76 14 24 (from the U.S., dial 011 33 6 95 76 14 24).
- To protect your data, we will verify your identity, usually by matching your name and email address with our order records. We may ask for additional information if needed.
- You may use an authorized agent; we may require proof of the agent's authorization and verify your identity directly.
- We respond within 45 days. If we need more time, we will tell you why, within the period allowed by law.
Appeals
If we decline your request, you can appeal by replying to our decision or by emailing support@damascus-knife.com with the subject "Privacy appeal". We will respond in writing within the time required by your state's law (generally 45 to 60 days). If you are not satisfied, you may contact your state Attorney General.
California residents
This policy is intended to comply with the California Online Privacy Protection Act (CalOPPA). The categories of personal information we collect, their sources, purposes and the categories of recipients are described in Sections 2 to 5. Under California's "Shine the Light" law (Civil Code Section 1798.83), you may request information about any disclosure of your personal information to third parties for their own direct marketing purposes by contacting us.
Nevada residents
You may submit a request to opt out of the sale of covered information by emailing support@damascus-knife.com or using our opt-out page.
9. Children
Our Site is not directed to children, and we sell only to adults aged 18 and over. We do not knowingly collect personal information from children under 13. We do not knowingly sell or share the personal information of consumers under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Data retention
- Order, payment and invoicing data: 10 years from the order, to comply with French accounting obligations.
- Newsletter subscribers and prospects who have not purchased: 3 years from our last contact with you, or until you unsubscribe.
- Customer service messages: as long as needed to handle your request and any related claim, then according to the periods above.
- Cookies: according to the lifetime of each cookie, and no longer than permitted by law.
11. Security
We use reasonable technical and organizational measures to protect your personal information, including encrypted connections (SSL), secure payment processing by Shopify Payments / Stripe and restricted access to our accounts. No method of transmission or storage is completely secure, but we work to protect your information and will notify you of a data breach where required by law.
12. International transfers
We are a business based in France, in the European Union. Your personal information is processed in France and by our service providers in other countries, including the United States, the European Union and other countries where they operate. Because we are established in the European Union, the EU General Data Protection Regulation (GDPR) may also apply to our processing. Where it applies, we process your data on the basis of the performance of our contract with you, our legal obligations, our legitimate interests (for example fraud prevention and customer service) and, for non-essential cookies and marketing emails, your consent where required. You may also have the right to restrict or object to processing and to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr).
13. Changes to this policy
We may update this Privacy Policy from time to time. The date of the latest update is shown at the top of this page. If we make significant changes, we will inform you on the Site or by email.
14. Contact
- Business: Chmouel MAZOUZ, entrepreneur individuel (EI), a French sole proprietorship, doing business as Damascus Knife
- Address: 4 rue des Trois Soeurs, 93220 Gagny, France
- Email: support@damascus-knife.com
- Phone: +33 6 95 76 14 24 (from the U.S., dial 011 33 6 95 76 14 24), Monday to Friday, 9:00 a.m. to 6:00 p.m. Paris time (approximately 3:00 a.m. to 12:00 p.m. U.S. Eastern Time)
- Contact form: /pages/contact
We reply within 24 business hours.