Refund policy
Last updated: November 8, 2026
Summary
| Return window | 30 days from the date of delivery |
|---|---|
| How to start | Contact us first via Cancel an order or start a return or by email at support@damascus-knife.com |
| Return address | In France; the exact address is sent to you by email after your request |
| Condition | Unused, in original packaging, complete |
| Return shipping cost | Free in all cases: we send you a prepaid return label |
| Refund | Within 14 days, to your original payment method, original shipping cost included |
1. Cancel an order before it ships
If you want to cancel an order that has not yet been handed to the carrier, contact us as soon as possible through Cancel an order or start a return or by email. If the order has not shipped, we cancel it and refund you in full. If it has already shipped, you can return it under the 30-day policy below.
2. 30-day returns
You may return any product within 30 days from the date it was delivered to you, for any reason.
- Contact us first. Fill in the form on our page Cancel an order or start a return, or email support@damascus-knife.com with your name, order number, the date you received the order and the items you want to return. Please do not send a parcel without contacting us first.
- We send you the return address (in France), instructions and a prepaid return label by email, usually within 24 business hours.
- Ship the item back to the address we give you, well packed (blade protected), within 30 days of delivery. We recommend a tracked shipping method and keeping your proof of shipment.
3. Condition of returned items
- Items must be unused, in their original packaging and complete (knife, blade guard, box and any accessories).
- If a knife has been used, sharpened, washed in a dishwasher or damaged after delivery, we may deduct from the refund an amount reflecting the reduction in value. We will tell you the amount and the reason by email before issuing the refund.
4. Return shipping costs
- Returns are free in all cases (change of mind, defective item, item not as described, or our error): we send you a prepaid return label, and you pay nothing.
- Return country: France. The exact address is sent to you by email after your request.
5. Refunds
- We issue your refund within 14 days of receiving your return request. We may wait until we have received the returned item, or until you have sent us proof that you shipped it, whichever comes first.
- Refunds are made to your original payment method. Original shipping is free; if you paid any shipping cost, it is refunded.
- After we issue the refund, your bank or card issuer may take a few business days to show it on your statement.
- We confirm every refund by email.
6. Defective items
If your knife has a defect or is not as described, contact us with your order number and photos. We will offer a replacement or a full refund, and we cover the return shipping.
7. Damaged or lost parcels
- Damaged on arrival: please report it within 7 days of delivery, with photos of the parcel and the product, to support@damascus-knife.com. We will send a replacement or refund you, at no cost to you.
- Lost parcel: if tracking shows no progress or your parcel does not arrive, contact us. After checking with the carrier, we will send a replacement or refund you in full.
These time limits help us process your claim with the carrier; they do not limit your rights under our warranty or under the law of your state.
8. Contact
- Business: Chmouel MAZOUZ, entrepreneur individuel (EI), a French sole proprietorship, doing business as Damascus Knife
- Address: 4 rue des Trois Soeurs, 93220 Gagny, France
- Email: support@damascus-knife.com
- Phone: +33 6 95 76 14 24 (from the U.S., dial 011 33 6 95 76 14 24), Monday to Friday, 9:00 a.m. to 6:00 p.m. Paris time (approximately 3:00 a.m. to 12:00 p.m. U.S. Eastern Time)
- Contact form: /pages/contact
We reply within 24 business hours.