Shipping policy
Last updated: October 30, 2026
Shipping rates and delivery times
| Destination | Method | Cost | Processing time | Transit time | Estimated total |
|---|---|---|---|---|---|
| United States | Standard tracked shipping | Free | 1 to 3 business days | 8 to 14 business days | 9 to 17 business days |
Business days are Monday to Friday, excluding public holidays. Processing time is the time we need to prepare your order and hand it to the carrier. Transit time is counted from shipment to delivery.
Duties included: no fees on delivery
Our prices include all U.S. import duties and customs fees. You will never be asked to pay duties, customs fees or other charges to the carrier on delivery. Sales tax, where applicable, is calculated and shown at checkout before you pay.
Where we ship from
Orders are shipped from our partner's warehouse. If you order several items, they may arrive in separate parcels, at no extra cost.
Order tracking
As soon as your order ships, we email you a tracking number and a link to follow your parcel. If you have not received it within 3 business days after your order, please check your spam folder and then contact us.
Delays: your right to cancel (FTC Mail Order Rule)
We comply with the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule. We ship orders within the processing time stated above.
- If we cannot ship your order within that time, we will notify you by email before the deadline, give you a revised shipping date and offer you the choice to either accept the delay or cancel your order for a full, prompt refund.
- If the new delay is 30 days or less and you do not reply, we may treat your silence as agreement to the delay. You can still cancel at any time before the order ships.
- If we cannot ship within the revised date, or if the delay is longer than 30 days and you have not expressly agreed to it, we will cancel your order and refund you in full automatically.
- Refunds are made to your original payment method, normally within one billing cycle of your card.
Address errors
Please check your delivery address carefully at checkout. If you notice an error, contact us immediately: we can correct it if the order has not yet shipped.
Lost or damaged parcels
- Damaged parcel: report it within 7 days of delivery, with photos of the parcel and the product, to support@damascus-knife.com. We will send a replacement or refund you.
- Lost parcel: if your parcel does not arrive or tracking stops updating, contact us. After checking with the carrier, we will send a replacement or refund you in full.
See also our Return & Refund Policy.
Delivery to adults
Our products are sold to adults aged 18 and over only. Please make sure an adult receives the parcel.
Contact
- Business: Chmouel MAZOUZ, entrepreneur individuel (EI), a French sole proprietorship, doing business as Damascus Knife
- Address: 4 rue des Trois Soeurs, 93220 Gagny, France
- Email: support@damascus-knife.com
- Phone: +33 6 95 76 14 24 (from the U.S., dial 011 33 6 95 76 14 24), Monday to Friday, 9:00 a.m. to 6:00 p.m. Paris time (approximately 3:00 a.m. to 12:00 p.m. U.S. Eastern Time)
- Contact form: /pages/contact
We reply within 24 business hours.